A third of surveyed MSU students report problem accessing online learning – News-Leader

Sophomore Desiree Nixon works on trigonometry during the first day of classes at Missouri State University on Aug. 17.

More than a third of Missouri State students reported a problem accessing online learning, according to a mid-semester survey university conducted.

Of the 35 percent reporting an issue, 17 percent complained of internet issues and 14 percent pointed to trouble with equipment, such as laptops, or software, including the Blackboard learning management system.

It was not clear if students encountered a one-time issue or ongoing frustrations.

“A survey is nothing but a survey if you don’t do anything with it,” said Keri Franklin, associate provost for public affairs and assessment. “And so we have to reach back out to the students and let them know ‘We heard your voice’ and ‘We see your need.'”

The results released last week to the MSU Board of Governors showed 7,321 students completed the 10-question survey in late September and early October, designed to shed light on how students were faring during the pandemic.

The response rate was above 44 percent.

“The goal of the survey was the outreach. We want to make sure our students have the tools to succeed,” she said. “With that in mind, we asked them about their adjustment to learning this fall.”

Keri Franklin

The university halted in-person learning in March because of the pandemic, moving to an online or alternative format. This fall, the campus fully reopened with students